TERMS / PRIVACY
LEGAL INFORMATION

Legal Notice

These Terms of Use, Terms of Sale, Privacy Policy, Cookie Policy, and related legal terms (collectively, the “Terms”) govern your access to, use of, and purchases through the website, storefront, services, products, custom artwork, communications, and other offerings operated under the L' Grande Art Studio name by Altair Partners LLC (“Company,” “we,” “us,” or “our”).

By accessing the website, creating an account, submitting information, commissioning artwork, placing an order, purchasing a product, or otherwise using our services, you acknowledge that you have read and understood these Terms and agree to be bound by them to the extent permitted by applicable law.

If you do not agree to these Terms, you should not use the website or purchase our products or services. Certain provisions may not apply to you where mandatory consumer protection law provides rights that cannot legally be waived or restricted.

Terms of Use

2.1 Website Access

We grant you a limited, personal, revocable, non-exclusive, non-transferable right to access and use this website for lawful personal and commercial shopping purposes in accordance with these Terms.

You may not use the website in any way that damages, disables, overburdens, interferes with, or impairs the website, its infrastructure, our business, our suppliers, other users, or any security-related feature.

2.2 Changes to the Website

We may modify, update, suspend, discontinue, replace, or remove any portion of the website, product collection, artwork service, feature, content, availability, pricing, or functionality at any time, subject to obligations arising from confirmed orders and applicable law.

2.3 Errors and Availability

We make reasonable efforts to present accurate information. However, typographical errors, photography differences, technical errors, availability errors, incorrect pricing, inventory discrepancies, or other inaccuracies may occur.

Where permitted by law, we may correct errors before fulfillment. If a material error affects an order that has already been accepted, we will contact you and provide any cancellation or refund options required by applicable law.

Eligibility / Accounts

3.1 Contracting Capacity

You must have legal capacity to enter into a binding contract in your jurisdiction to place an order or commission artwork.

If you are placing an order on behalf of a company, organization, agency, client, or other entity, you represent that you have authority to bind that entity to the applicable agreement.

3.2 Account Information

Where account functionality is available, you are responsible for providing accurate information, protecting your login credentials, and notifying us promptly if you reasonably believe your account has been accessed without authorization.

3.3 Refusal of Service

Subject to applicable anti-discrimination and consumer laws, we reserve the right to decline an order or commission where we reasonably determine that the request is unlawful, fraudulent, abusive, technically impracticable, infringes third-party rights, creates a safety risk, or conflicts with our artistic or operational standards.

Orders / Payment

4.1 Order Submission

Submitting an order does not necessarily mean that we have accepted it. An order is considered accepted when we confirm it, begin production, dispatch the applicable product, or otherwise communicate acceptance.

4.2 Custom Commissions

A custom artwork request may require additional information, reference material, size selection, artistic direction, payment, deposit, approval, or other project-specific information before production begins.

4.3 Payment Authorization

By providing a payment method, you represent that you are authorized to use that payment method and authorize the applicable payment processor to charge the amounts displayed at checkout, including applicable taxes, shipping charges, duties, and other disclosed fees.

4.4 Fraud Prevention

Orders may be subject to fraud screening, verification, payment authorization, address checks, transaction monitoring, and other security measures. We may request reasonable verification before accepting or fulfilling an order.

4.5 Chargebacks

If you believe a charge is incorrect, please contact us first at mila@meetmanet.com so we can investigate. Nothing in these Terms prevents you from exercising any lawful rights available through your card issuer, bank, payment provider, or applicable law.

Commissioned / Custom Artwork

5.1 Made Specifically for You

Custom paintings and commissioned artworks are individually created based on information, references, direction, selected dimensions, requested subject matter, and other materials associated with your commission.

Because each work is created individually, no two works will be identical. Variations in brushwork, texture, composition, color, material, proportions, finish, surface, scale, interpretation, and other artistic characteristics are inherent to original and handmade artwork and are not necessarily defects.

5.2 Artistic Interpretation

Reference materials are used as a starting point. Unless expressly agreed in writing, a commission is not a promise to create a photographic or mechanical reproduction of a reference image.

You acknowledge that artistic interpretation and creative judgment form part of the service. The finished work may differ from previews, digital mockups, photographs, screen representations, or your subjective expectations.

5.3 Color Differences

Colors displayed on phones, tablets, computers, and other screens may differ from physical colors because of display calibration, lighting, photography, materials, printing, paint, pigment, varnish, texture, and environmental conditions.

5.4 Dimensions

Handmade and custom works may have minor tolerances in physical dimensions. Unless exact tolerances are expressly agreed in writing, reasonable production variation does not constitute nonconformity.

5.5 Proofs / Approvals

If we provide a draft, concept, sketch, mockup, proof, or preview for approval, you are responsible for reviewing it carefully. Your written approval authorizes us to proceed based on the approved direction.

Requests made after approval or after production has begun may require additional fees, additional time, or a new commission.

5.6 Revision Requests

Unless a specific number of revisions is included in the product description or written commission agreement, revisions are not unlimited. Material changes to subject matter, dimensions, composition, references, color direction, or scope may be treated as additional work.

5.7 Completion Time

Any production timeframe communicated for custom artwork is an estimate unless expressly stated to be a guaranteed deadline. Timelines may be affected by approvals, reference quality, requested revisions, material availability, studio capacity, carrier delays, force majeure events, or other circumstances.

Photos / References / Likeness

6.1 Rights to Submitted Materials

You retain ownership of photographs, images, writings, instructions, reference materials, and other content that you lawfully own and submit to us (“Customer Materials”).

By submitting Customer Materials, you represent and warrant that you have the rights, licenses, permissions, releases, and consents reasonably necessary for us to use those materials for the requested commission.

6.2 Photographs Made by Other People

Ownership of a physical or digital copy of a photograph does not necessarily mean you own the copyright in that photograph. You are responsible for determining whether your intended use requires permission from the photographer, creator, rights holder, or another person.

6.3 Likeness and Privacy

If Customer Materials depict another identifiable person, you represent that you have any permission reasonably required to commission the requested work, particularly where the work is intended for commercial, promotional, advertising, or public use.

6.4 Limited License to Us

You grant us a limited, non-exclusive license to receive, store, reproduce, crop, resize, transform, reference, and otherwise use Customer Materials only as reasonably necessary to communicate with you, administer the commission, create the requested work, process your order, preserve legitimate business records, prevent fraud, and comply with law.

6.5 Portfolio Use

We will not claim ownership of your Customer Materials merely because you submit them. Any use of clearly private Customer Materials for public promotional purposes will be subject to permissions required by applicable law and any express agreement between you and us.

6.6 Prohibited References

You may not submit material that is unlawful, fraudulently obtained, malicious, exploitative, defamatory, infringes intellectual property or privacy rights, contains non-consensual intimate imagery, depicts unlawful sexual content, or otherwise cannot lawfully be used for the requested purpose.

Pricing / Taxes / Duties

Prices are displayed in the currency indicated on the website or at checkout. Currency conversion rates, foreign transaction fees, and bank fees may be imposed by third parties and are outside our control.

Applicable sales tax, VAT, GST, use tax, or similar tax may be calculated based on information available at checkout and applicable legal requirements.

International shipments may be subject to customs, import taxes, brokerage charges, duties, or other government charges. Unless the checkout expressly states that such amounts are included, the recipient may be responsible for applicable import charges.

We may change prices prospectively at any time. Changes do not retroactively alter the price of an accepted order except where necessary to correct an obvious error and only to the extent permitted by applicable law.

Production / Shipping / Delivery

8.1 Production vs. Transit

Production time and shipping transit time are separate. A shipping estimate generally begins after an order has completed production and been handed to a carrier.

8.2 Shipping Estimates

Any delivery estimate is an estimate unless we expressly state otherwise. Carrier delays, customs, weather, labor disruptions, holidays, address issues, security events, force majeure events, and other circumstances may affect delivery.

8.3 Delayed Fulfillment

If we are unable to ship within a time required by applicable law, we will provide notices, delay options, cancellation rights, or refunds to the extent required by that law.

8.4 Correct Address

You are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address must be corrected. Address changes cannot always be made after an order is processed or dispatched.

8.5 Failed / Refused Delivery

Where permitted by law, additional charges caused by an incorrect address, repeated failed delivery, refusal of delivery, unpaid import charges, or customer-requested re-shipment may be charged to the customer before re-shipment.

8.6 Damage in Transit

If a product arrives materially damaged, photograph the external packaging, shipping label, internal packaging, and product as soon as reasonably possible and contact mila@meetmanet.com.

Do not discard packaging while a carrier or damage claim is being investigated unless necessary for safety.

Cancellations / Returns / Refunds

9.1 Custom / Personalized Artwork

Because commissioned and personalized works are created specifically for an individual customer, custom orders are generally final sale once production has begun, except where the work is defective, materially nonconforming, damaged in transit, or applicable law requires another remedy.

9.2 Cancellation Before Production

If you want to cancel a custom order, contact mila@meetmanet.com immediately. If production has not begun and no non-recoverable cost has been incurred, we may be able to cancel the order.

Once design, preparation, sourcing, fabrication, painting, customization, or other production work begins, cancellation may no longer be available except as required by law.

9.3 Non-Custom Products

Return eligibility for non-custom products may be stated on the relevant product page or separate return instructions. Products must generally be returned in substantially the condition in which they were received, subject to reasonable inspection and mandatory consumer rights.

9.4 International Consumer Rights

Nothing in these Terms eliminates mandatory consumer rights that apply in your country. Where a statutory cancellation or withdrawal right applies, we will honor that right as required by law.

Personalized or made-to-order goods may be excluded from certain statutory cooling-off or withdrawal rights where applicable law provides such an exclusion.

9.5 Refund Method

Approved refunds are normally issued to the original payment method unless another method is required by law or agreed between the parties. Processing times after issuance may depend on banks and payment providers.

9.6 Fraudulent Returns

We may reject fraudulent, abusive, altered, substituted, or otherwise illegitimate return claims to the extent permitted by law.

Artwork / Website / Copyright

10.1 Website Materials

Except for Customer Materials and third-party materials, the website and its designs, photographs, graphics, typography, layout, text, branding, visual systems, artwork reproductions, product photography, source material, and other content are owned by or licensed to us and are protected by applicable intellectual property laws.

10.2 No Website License

Purchasing artwork does not give you permission to copy our website, product photography, branding, layouts, commercial imagery, or other unrelated intellectual property.

10.3 Physical Artwork vs. Copyright

Ownership of a physical artwork and ownership of copyright are legally distinct concepts. Unless copyright or specified reproduction rights are expressly transferred in a written agreement, the sale of a physical artwork does not automatically transfer all intellectual property rights associated with that artwork.

10.4 Personal Display

A customer may possess, display, resell, gift, or otherwise use the physical artwork subject to applicable law and any express written restrictions.

10.5 Commercial Reproduction

You may not commercially reproduce, merchandise, license, mint, tokenize, manufacture derivative products from, or exploit an artwork or digital image where doing so would infringe rights retained by us, an artist, photographer, customer, or another rights holder.

10.6 Moral Rights

Nothing in these Terms is intended to waive moral rights or similar author protections where those rights cannot lawfully be waived.

Prohibited Conduct

You agree not to:

• use the website for unlawful or fraudulent activity;
• interfere with website security or authentication;
• introduce malware, malicious code, scraping systems, automated attacks, or destructive technology;
• attempt unauthorized access to accounts, servers, payment systems, or administrative systems;
• impersonate another person or misrepresent your affiliation;
• submit payment information you are not authorized to use;
• submit Customer Materials you know you do not have the right to use;
• use our services to facilitate infringement, harassment, fraud, exploitation, or unlawful activity;
• systematically extract or reproduce substantial portions of website content without authorization;
• circumvent geographic, security, purchasing, inventory, or access controls.

Disclaimers / Limitation of Liability

12.1 Mandatory Rights Preserved

Nothing in these Terms excludes, limits, or disclaims a warranty, remedy, liability, or consumer right that cannot legally be excluded, limited, or disclaimed.

12.2 Website

To the maximum extent permitted by law, the website and informational content are provided on an “as available” basis. We do not warrant uninterrupted operation, absolute security, or that every website error will immediately be corrected.

12.3 Artistic Subjectivity

Artistic style and aesthetic response are inherently subjective. A customer's change in personal preference, where the work otherwise materially conforms to the agreed commission, does not by itself establish a product defect.

12.4 Limitation

To the maximum extent permitted by applicable law, neither we nor our officers, members, employees, contractors, agents, affiliates, suppliers, service providers, or licensors will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the website, products, services, or these Terms.

To the maximum extent permitted by law, our aggregate liability arising from an individual product or commission will not exceed the amount actually paid to us for the product or commission giving rise to the claim.

The foregoing limitations do not apply where prohibited by law, including where liability cannot legally be limited because of fraud, intentional misconduct, personal injury, statutory rights, or another non-waivable basis.

Customer Responsibility

To the extent permitted by law, you agree to indemnify and hold harmless Altair Partners LLC and its members, managers, employees, contractors, affiliates, and agents from third-party claims, liabilities, damages, and reasonable costs arising from:

• Customer Materials you submit;
• your material breach of these Terms;
• your infringement or violation of another person's intellectual property, publicity, privacy, or other rights;
• your unlawful or fraudulent conduct;
• commercial use of an artwork beyond rights actually granted to you.

This provision does not require you to indemnify us for losses caused solely by our own conduct where applicable law does not permit such indemnification.

Privacy Policy

This Privacy Policy explains how Altair Partners LLC collects, uses, discloses, stores, and otherwise processes personal information in connection with L' Grande Art Studio, including when you browse the website, contact us, subscribe to communications, submit artwork references, commission artwork, purchase products, or otherwise interact with us.

14.1 Information You Provide

14.2 Payment Information

Payment transactions may be processed by Shopify, payment networks, banks, wallets, and payment service providers. We may receive transaction confirmations, limited payment identifiers, fraud indicators, or related information without necessarily receiving or storing complete payment-card credentials ourselves.

14.3 Information Collected Automatically

When you interact with the website, cookies, pixels, local storage, server logs, analytics technologies, fraud-prevention systems, and similar technologies may collect technical and usage information.

14.4 Sources

We may receive personal information directly from you, from devices and browsers, from Shopify and payment processors, from shipping providers, from fraud and security providers, from social platforms where you choose to interact with us, and from other service providers used to operate the business.

14.5 Why We Use Information

• to provide, produce, personalize, and fulfill products and commissioned artwork;
• to process transactions and payments;
• to ship orders and provide delivery updates;
• to communicate about orders, commissions, references, approvals, support, and account issues;
• to operate and improve the website;
• to personalize customer experience;
• to detect fraud, abuse, unauthorized transactions, security incidents, and technical problems;
• to maintain financial, tax, accounting, and business records;
• to enforce contracts and protect legal rights;
• to comply with applicable legal obligations;
• to send marketing where permitted;
• to measure marketing and website performance where permitted.

14.6 Legal Bases Where Required

Where applicable data protection law requires a legal basis, our processing may be based on performance of a contract, steps requested before entering a contract, compliance with legal obligations, our legitimate interests, your consent, or another basis permitted by applicable law.

14.7 Disclosure of Information

We may disclose personal information where reasonably necessary to service providers and business partners involved in operating the store, including:

• Shopify and ecommerce infrastructure providers;
• payment processors and financial institutions;
• shipping carriers and fulfillment providers;
• email and communication providers;
• cloud, hosting, security, fraud-prevention, and IT providers;
• analytics and advertising providers where used and permitted;
• professional advisers such as accountants, attorneys, insurers, and auditors;
• law enforcement, regulators, courts, or other parties where disclosure is legally required or reasonably necessary to protect rights and safety.

14.8 Business Transactions

Personal information may be disclosed or transferred in connection with an actual or proposed merger, financing, acquisition, restructuring, sale of assets, bankruptcy, reorganization, or similar corporate transaction, subject to applicable law.

14.9 Data Retention

We retain information for periods reasonably necessary for the purposes described in this Policy, including fulfillment, customer support, warranty and dispute handling, accounting, tax obligations, recordkeeping, fraud prevention, security, contract enforcement, and legal compliance.

Retention periods may vary by category of data and applicable legal requirements. Where information is no longer reasonably necessary, we may delete, anonymize, aggregate, or otherwise dispose of it, subject to backup and legal retention requirements.

14.10 Security

We use administrative, organizational, contractual, and technical measures intended to protect personal information appropriate to the nature of the information and our operations.

No internet transmission, storage system, website, or security system can be guaranteed to be completely secure. You should use reasonable care when transmitting sensitive information online.

Cookies / Tracking Technologies

15.1 What Cookies Are

Cookies and similar technologies are small data files or technologies that may store information on or access information from your browser or device.

15.2 Categories

15.3 Consent

Where applicable law requires consent before non-essential cookies or similar technologies are used, we intend to use an appropriate consent or privacy-preference mechanism.

15.4 Browser Controls

Browser settings may allow you to block, delete, or restrict certain cookies. Doing so may affect website functionality, account features, localization, shopping-cart behavior, or other services.

Email / Marketing Communications

We may send transactional messages reasonably necessary to administer your order, commission, account, support request, payment, refund, shipment, security issue, or legal notice.

Where permitted by applicable law, we may also send marketing messages concerning artwork, products, studio releases, drops, exhibitions, promotions, or related news.

You may unsubscribe from marketing email using the unsubscribe mechanism included in the message or by contacting mila@meetmanet.com. Unsubscribing from marketing does not necessarily stop transactional or legally required communications.

We do not intend to use false sender information, deceptive subject lines, or other misleading methods in commercial email.

U.S. / International Privacy Rights

Depending on where you live and which laws apply to our processing, you may have rights concerning your personal information.

These rights may include:

• requesting access to personal information;
• requesting correction of inaccurate information;
• requesting deletion;
• requesting restriction of processing;
• objecting to certain processing;
• obtaining a portable copy of certain information;
• withdrawing consent where processing is based on consent;
• opting out of certain targeted advertising, profiling, sale, or sharing where applicable;
• appealing certain privacy-request decisions where applicable law provides an appeal right;
• lodging a complaint with a competent regulator or supervisory authority.

17.1 Requests

To make a privacy request, email mila@meetmanet.com with sufficient information for us to understand and process the request.

17.2 Verification

We may take reasonable steps to verify your identity and authority before fulfilling certain requests, particularly where disclosure or deletion could affect account security or another person's rights.

17.3 Authorized Agents

Where applicable law permits requests through an authorized agent, we may request reasonable evidence that the agent is authorized to act on your behalf.

17.4 California and Other U.S. State Rights

Residents of certain U.S. states may receive additional rights under state privacy law when the relevant law applies to our business and processing. We will process qualifying requests in accordance with applicable requirements.

17.5 EEA / UK / Similar Jurisdictions

Where European or similar data-protection law applies, you may have rights of access, rectification, erasure, restriction, objection, portability, withdrawal of consent, and the right to lodge a complaint with a competent supervisory authority, subject to applicable limitations and exceptions.

17.6 International Transfers

Because our service providers and ecommerce infrastructure may operate in multiple countries, personal information may be processed outside your country of residence. Where applicable law requires safeguards for international transfers, appropriate mechanisms will be used as required.

Children's Privacy

Our website and commercial services are not directed to young children, and we do not knowingly seek to collect personal information from children in violation of applicable child-privacy laws.

If you believe a child has submitted personal information to us in circumstances where parental authorization or another legal requirement applies, contact mila@meetmanet.com.

Shopify / Payment / External Services

Our ecommerce operations may rely on Shopify and third-party providers for storefront infrastructure, payments, analytics, shipping, communication, security, fraud prevention, marketing, and other functionality.

Third-party services may process information under their own terms and privacy notices where they act independently. We encourage you to review applicable third-party policies when appropriate.

Links to third-party websites are provided for convenience and do not necessarily constitute an endorsement. We are not responsible for third-party websites that we do not control.

Intellectual Property Complaints

We respect intellectual property rights. If you believe material available through our website infringes a copyright or other intellectual property right, please contact:

A notice should provide sufficient information for us to identify the allegedly infringing material, understand the right asserted, identify the location of the material, and communicate with the person making the complaint.

Knowingly submitting false infringement allegations may have legal consequences.

Governing Law

The United Nations Convention on Contracts for the International Sale of Goods will not apply to the extent its exclusion is permitted and appropriate.

Nothing in this section deprives a consumer of mandatory protections provided by the law of the consumer's habitual residence where such protections cannot lawfully be waived by contract.

General Legal Terms

23.1 Force Majeure

To the extent permitted by law, we will not be responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, fire, flood, severe weather, war, terrorism, civil disorder, epidemics, government action, carrier disruption, labor disputes, supply disruption, utility failures, internet outages, cyber incidents, or similar events.

23.2 Electronic Communications

You agree that transactional communications, disclosures, receipts, notices, order confirmations, and related records may be provided electronically where permitted by law.

23.3 Assignment

You may not assign your contractual obligations under these Terms without our prior written consent where such consent may legally be required. We may assign these Terms in connection with a merger, acquisition, restructuring, financing, sale of assets, or transfer of the relevant business, subject to applicable law.

23.4 No Waiver

Failure to enforce a provision on one occasion does not necessarily waive the right to enforce it later.

23.5 Severability

Except as otherwise stated in the arbitration section, if any provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue in effect.

23.6 Headings

Headings are provided for convenience and do not limit the meaning of the provisions they introduce.

23.7 Entire Agreement

These Terms, together with applicable product-page terms, commission agreements, checkout disclosures, and other terms expressly incorporated by reference, constitute the agreement governing the applicable transaction or use of the website.

23.8 Order of Priority

If a signed written commission agreement expressly conflicts with these general Terms, the signed agreement will control for that specific commission to the extent of the conflict.

23.9 Accessibility

If you have difficulty accessing information on the website or need assistance completing a purchase, please contact mila@meetmanet.com .

23.10 Changes to These Terms

We may update these Terms prospectively to reflect changes in the business, website, products, services, technology, legal requirements, or operational practices.

The “Last Updated” date at the beginning of this page identifies the version currently published. Material changes will apply as permitted by applicable law.

Changes to dispute-resolution provisions will not be applied retroactively to an already asserted dispute to the extent prohibited by law.